 | | BP Amoco p.l.c. | |
 BP Amoco p.l.c. is the holding company of one of the world's largest petroleum and petrochemicals groups. A large division of BP Amoco chose iExtensions because of its familiar interface and ease of implementation.
 Website : http://www.bp.com
| | | Checkpoint Systems, Inc. | |
 "With Mobile Edge, the information fits on the small screen really well and the synchronization with back-end systems works great, which is our biggest concern. Now our salespeople can truly have constant connectivity, which is a huge advantage in terms of them not having to replicate information into multiple address books and keeping data up-to-date without needing to sit down at a PC."
Alan Tamny, national account manager for retail loss prevention specialists, Checkpoint Systems
Click here for the entire case study
Website : http://www.checkpt.com
| | | Data Search, Inc. | |
 "iExtensions have made our sales force and management of our sales force much more efficient and as a result has improved productivity and increased profits."
"I believe this product has helped us be more efficient and has increased sales."
Robyne C. Altomari Executive Assistant to President
Website : http://www.data-search.com
| | | European Patent Office | |
 "iExtensions CRM has increased our own awareness on how we are dealing with customer queries, and therefore our own efficiency towards customers."
"Our cooperation with iEnterprises and its European provider are far more than excellent. They are both really close to their customer needs and wishes, trying to carefully fulfill their expectations on the product and as much as possible their change requests to further improve the product."
"From 90 users we are now going to 300 users, and are planning to still increase the number in the coming years."
"Thanks to iExtensions, customer queries and problems are finally being registered, centralized, traced and tracked, and shared amongst units/departments. The EPO Procedural and Technical Support and its partner department have finally started to work more and more as one office. CRM has been helping us to increase our internal cooperation, efficiency, our products and services, and of course especially increase our external customer satisfaction. Customer problems and existences became visible and transparent, so no excuses anymore to ignore them! The EPO customer related activities are now measurable, as well as our own efficiency."
Lydia Delahaye - Director of Technology at the European Patent Office
Website : http://epo.org
| | | Fuji Film - Sericol | |
 "It was vital for us to have a system to seamlessly accommodate multiple languages," "We also have cross-border teams of specialists who, for example, are experts on printing CDs. They work everywhere from Russia to Spain, and we needed to have a way of centrally recording their visits and tech services reports so that management could see who was visiting each customer, and the key outcomes of each visit -- without this, that process was a nightmare."
"There are several main reasons why we love Notes and iExtensions CRM," "First, it's intuitive, which is so very important to us. It really comes in at the top of the list because it makes it easy for employees to use."
"Additionally, the solution's replication capabilities are amazing; the fact that we can literally have a worldwide view on the whole system while one salesman obtains his own information extremely fast is terrific," she added. "Finally, the solution really comes together with the language capabilities we've been able to achieve with Notes 6."
"We don't have armies of people around the Sericol world to help with software support," "It's key for us to have something robust and easy-to-use that will replicate well."
"As a company, we've used Lotus Notes for seven years," said Jacky Cox. "You start using Notes and you love it, and that's it really -- it's a very, very good product."
Jacky Cox, European IT Director, Fuji Film Sericol.
Website : http://www.sericol.com
| | | Interthink Consulting, Inc. | |
 Interthink Consulting, a unique consulting firm, is recognized as an industry leader in providing exceptional organizational project management organizations.
"Our ability to function as a consulting organization is entirely dependent upon how well we manage our relationships with our customers. iExtensions delivers us a CRM solution that works the way that we want to work - integrated with the mail and collaboration platfor that we use everyday. As a Notes-based organization, it was a natural fit - but if I didn't use Notes already, iExtensions would make considering moving a seriously worthwhile consideration."
Website : http://www.interthink.ca
| | | Reader's Digest | |
 "They have a well designed CRM tool that enhances the coordination and productivity across the sales teams of our numerous publications. Being able to access shared data, either in the office or on the road, has been a big plus for our Ad Sales department. Their system also integrates seamlessly with our Lotus Notes system – which is another major advantage – it helps boost people’s productivity since it integrates with our native e-mail, calendaring and address book tool."
"We are very satisfied with iExtensions CRM. We find we can maintain the system with minimal IT and business resources. It is also highly configurable, so we can customize it to meet the varying requirements of our different sales teams."
Bob Belina - Director of Technology - Reader's Digest
"I am very satisfied with the value I receive from doing business with the nominee. Their product provides all the functionality we need and at a far less cost than comparable CRM products on the market."
"Partnering with iEnterprises helps me server my customers better because they act like an extension of my team. The iEnterprises team are experts in the CRM area and they bring that experience to my clients. They participate in our internal meetings and help drive productivity with their tool. They help my clients to understand industry best practices and provide simple solutions to address their requirements. They provide support in every step of the process, which helps ensure successful execution."
"As a customer, I have dealt with iEnterprises for several years and have been consistently satisfied with the service and support I have received. As a company and as a team, they consistently exceed my expectations and are very responsive to all my needs. Everyone I deal with is extremely knowledgeable and it shows in everything they do. When there are issues, they immediately take ownership of them and resolve them. It is a pleasure to work with them and to recommend them to other businesses and associates."
Doug Dorfman - VP of Technology Serveises - Reader's Digest
Website : http://readersdigest.com
| | | Rumpke | |
 "Rumpke has nearly $300 million in revenue and it takes ten full-time salespeople to do retention only! Our customers expect us to have a handle on them and iExtensions CRM is a good way to keep up with them."
Mari Long - Sales Director of Rumpke Consolidated Companies
Website : http://www.rumpke.com
| | | Semi | |
 "The SEMI global industry trade association marketplace is very dynamic. iEnterprises development and support of the iExtensions applications is enabling SEMI to radically improve our sales, marketing and customer services processes and collect valuable customer information for future planning."
"Capturing SEMI customer feedback globally via iExtensions from numerous Shows and program events has had a very positive impact on our sales and customer experiences. The recent product enhancements have empowered our outreach teams and our customers to influence SEMI global and regional products and services significantly better than before iExtensions."
Gil McInnes - Director of Sales - Semi
Website : http://semi.org
| | | Shades Furniture UK | |
 “Shades’ sales representatives now log more calls per day, and the division has already seen a near 50% increase in sales calls logged within a few months of deploying iExtensions CRM. We’re on track for even more increases in sales calls over time.”
Simon Mitchel, national sales manager, Shades
Click here for the entire case study
Website : http://www.shadesfurniture.co.uk/
| | | Shula's Steak Houses | |
 "iExtensions CRM runs seamlessly on the Lotus Notes client and con also be extended to our Blackberry handheld devices. Through wireless synchronization our team can maintain a current, up-to-date CRM database with minimal effort. This helps to keep us in contact with our customers."
"Although I don’t need to call support often, when I do, the individuals I speak with are extremely knowledgeable, professional and help me to resolve issues within a very short amount of time. Upgrades are included in the annual support cost and they are always coming out with better, more efficient products."
Christine Huerter - Director - Shula's Steak Houses
Website : http://www.donshula.com/
| | | The United Nations | |
 "The Unites Nations uses Mobile Edge for Lotus Notes to extend their internal help desk application wirelessly and provide superior support to the entire organization."
Website : http://www.un.org
| | | Zahid Tractor | |
 "iExtensions CRM has been deployed in our company for about 2 years now during which we have witnessed improved performance from our sales teams, managers and overall customer satisfaction. One of the unique characteristics found in this solution is the extent of flexibility that it offers through configuration rather than customization."
"Through CRM we are striving towards building stronger relationships with our customers by better understanding their businesses and requirements. CRM would help us improve our coverage of the market while maintaining consistent customer service to existing and new customers."
Khalid Shurafa -Marketing Manager - Zahid Tractor - Jeddah - Saudi Arabia
Website : http://www.zahid.com/
| | | Archaeological Services Inc (ASI) | |
 Ontario, Canada
“We stretched the product in all different ways – and iExtensions CRM always did what we wanted it to do,” said Debbie Steiss, Partner at ASI.
“Everyone—even the skeptics-- loves the efficiency gains that iExtensions CRM brings and the ability to speak knowingly about each project,” said Steiss. “It’s one of the best things we’ve done.”
Click here for the entire case study
Website : http://www.archaeologicalservices.on.ca/
| | | Arthur D. Little – Management Consultancy | |
 “With iExtensions CRM, we can more easily see customer activity across geographies or vertical markets, areas that were isolated before. So it will be easier to spot and share new opportunities with our existing customers, and it will be easier to find and share information when consulting on mergers and acquisitions and the like.”
Marc Winterhoff, partner at Arthur D. Little (ADL) Germany
Click here for the entire case study
Website : http://www.adlittle.com/
| | | MAPP Construction LLC | |
 Baton Rouge, Louisiana
"MAPP Construction chose iEnterprises’ readily configurable, web-based CRM solution, Empower CRM, to tackle its challenges. Unlike many of the other CRM providers that MAPP evaluated, no code changes needed to be made and everything could be easily clicked and dropped without incurring an additional cost. Due to this extreme configurability, the entire implementation occurred over the short span of two weeks. In fact, the cleanup of the imported data from the spreadsheets took longer than the implementation itself. Due to Empower CRM’s open-source environment, MAPP Construction could always view code history and any changes that had been made."
Click here for the entire case study
Website : http://www.mappconstruction.com/
| | | The Affinia Group | |
 “Gathering customer statistics used to take days - now it takes only minutes resulting in more than 100% increase in productivity for customer service representatives.”
Mark Axley - Sales Technology Director of Affinia Group
Website : http://www.affiniagroup.com
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