Murray Hill, NJ — iEnterprises, Inc. announced the launch of iExtensions CRM version 5.2.0 today.  Building on the technology that won this year’s Best of Lotusphere Showcase Beacon Award, this latest release of iExtensions CRM combines improved system performance, powerful new features and greater control over the user interface.

iExtensions CRM is an award-winning Lotus Notes-based CRM solution that leverages Lotus Domino to manage contacts, projects, products, documents, events, sales pipeline and more. With hundreds of configurable features and industry-specific interfaces, iExtensions CRM empowers organizations to quickly deploy a solution tailored to the organization's needs. Its easy-to-use interface and features help to produce immediate results and rapid return on investment.

While the solution retains its award-winning functionality, the application was completely re-built for this latest release.  The dramatic overhaul resulted in noticeable performance improvements, and allows for more sophisticated synchronization of data across multiple modules within the solution.  This synchronization of data is configurable, so organizations can add even custom fields and manage when the data is synchronized, either in the background or interactively.

Another key enhancement in this latest version of iExtensions CRM is the ability to completely configure all of the form labels, prompts, navigation tabs, view outlines and window titles through the system settings.  Organization can now easily tailor every aspect of the solution to match the particular lexicon they’ve adopted.  Performance enhancements and caching text on the user's system helps to insure that forms and documents open and display quickly.  

“This version of iExtensions CRM is completely different from its predecessors,” says John Carini, the Chief Software Architect.  “We’ve rearchitected the solution from the ground up to improve performance and really give system administrators even greater control over the user interface, as well as the interaction of data between the different solution modules.”

“Even though Notes isn’t relational database, we can make it pretend to be relational with the configurable synchronization we’ve built into the solution settings,” said Carini.

Other new features in the solution include workflow enhancements and improved project management tools.  Several new features were also added to the iExtensions CRM customer service helpdesk module making it easier to service customers via the web and through email.